We're here to help. In our Customer Service section you'll find information needed to get in touch with us, order tracking information, product information and our Rice Guarantee.

Contact Info
If you wish to send us a message or inquire about a product or service then click on the Contact Us link or just call us toll free at 1-866-443-4084.

Business Hours
Monday - Friday: 8:30 AM to 4:30 PM EST
After hour calls will be returned the next business day.

Order Tracking
Once your order is in our system you can track its progress by clicking on the Order Tracking link. You will be prompted to Sign-In if you have not already done so.

Product Information
In addition to the specific products featured in the online store, you will also find important product imformation such as cleaning instructions on the More Product Info page.

Rice Guarantee
It's simple, no hassles. Just return your product within 30 days of purchase. Additional instructions are found on the Rice Guarantee page.